We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (10)
4 Stars (6)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
28 Dec 2018 21:52
Match the description. A Little rough, but that's okay.
28 Dec 2018 00:53
everything as described, A++ store
20 Dec 2018 04:58
It's time. A Little rough base, but okay
19 Dec 2018 01:28
Same as in the picture, it is petty But is nicely
18 Dec 2018 07:14
All as stated. No complaints.
16 Dec 2018 22:53
The product is exact to the photo, all K is too petty, the table will be 10x10 cm
11 Dec 2018 15:09
Not the perfect quality, but still nice to touch. Well packed. Although it is stated for 36+ months, it definitely should be introduced at 24 months or earlier!
9 Dec 2018 03:09
8 Dec 2018 11:22
thanks for you. my baby learn how to solve at first day
6 Dec 2018 05:58
great product. it took 3 weeks to arrive
22 Oct 2018 20:15
Good toy, like rovnenko
10 Sep 2018 02:28
Toddler set But looks good quality Received quickly
16 Aug 2018 01:17
Good store is well packed and goods quickly
16 Aug 2018 01:11
Very fast and enjoy Moose!
15 Aug 2018 19:02
Thanks for the quick departure, all the colors that I ordered, and the quality is very good. Super.
15 Aug 2018 18:58
Take them quickly, good
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