We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (20)
4 Stars (3)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
21 Mar 2019 12:19
Perfect toy. The delivery took 33 days to Hungary.
21 Mar 2019 10:38
21 Mar 2019 07:52
order came very quickly (two weeks to lithuania), quality is good, compatible with lego duplo. only few stickers came wrinkled but its ok. and intructions could be more detailed.
21 Mar 2019 05:57
Good quality, thank you!
21 Mar 2019 03:56
It is bad that without box and assembly instruction is very scarce.
20 Mar 2019 23:49
Received in Atyrau within 5 weeks. Product is as per description. It is compatible with LEGO duplo, though, pieces on this one do not hold together really tight. I've ordered 156 pcs, and as stated by others it is simply shipped as 3 packages of 52 pcs. It did not have the manual for 156 pcs just three manuals for 52 pcs, however, it is really easy to come up with some sctuctures without problem. Overall decent toy for decent price. My kid (2.5 yeard old) is pretty happy on this one.
20 Jan 2019 00:55
Nice designer. Month to pay until in 32 Reg. Items svobodnovato connected, but it is not critical.
20 Jan 2019 00:14
Cloth never arrived but refunded without poblemi
19 Jan 2019 13:54
Nice thing called small
19 Jan 2019 07:39
19 Jan 2019 05:47
19 Jan 2019 03:45
Pack rejestrowana, over a month delivery. Pads OK only sleepers little bent and pads don't hold up well
19 Jan 2019 02:34
19 Jan 2019 00:49
19 Jan 2019 00:43
Quality is good, for the New Year нетполучили, unfortunately!
18 Jan 2019 21:17
Baby favorite and understand that good. But block fixed this durable not well knocked the
18 Jan 2019 12:07
Quality adekwatna for money. Very fit well for Duplo, I am very glad. Recommend. AND recommend.
18 Jan 2019 08:05
Really great set, interchangeable with other well-known brands. Our kids enjoyed building it. A+++
18 Jan 2019 07:18
Shipping to Stavropol in just 21 day, very high quality designer, easy going, all parts are strong, odorless, bright, bonded to each other perfectly. Husband collected with pleasure, baby is also very much))) Be sure to order one, to collect a few different kinds of slides. Recommend product and store!
18 Jan 2019 04:04
18 Jan 2019 02:27
17 Jan 2019 15:29
great toy! i reccommended the store! :-) but very very loooooooong delivery :-(
17 Jan 2019 14:24
Much like the original double. But the durability is not the same. Some parts have are not fitted tightly, after 2 weeks of play.
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